Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What types of living room products do you offer? We offer a wide range of living room products, including sofas, coffee tables, TV cabinets, decorations, and more. Our products are designed to be both functional and aesthetically pleasing.

2. How do I place an order? You can place an order directly on our website. Simply browse our products, add the items you want to your shopping cart, and follow the prompts to complete the checkout process.

3. What payment methods are accepted? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other secure payment options.

4. How long will it take to receive your order? Our standard shipping time is 5-7 business days. Expedited shipping options are also available at checkout to receive your order faster.

5. Can I track my order? Yes, once your order is shipped, you will receive an email with a tracking number. You can use this number to track the order status on our website.

6. What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return or exchange it within 30 days of receiving it. Please ensure the item is unused and in its original packaging.

7. How do I return an item? To return an item, please contact Customer Service for a Return Authorization. Once authorized, please send the item back to us along with the original invoice or proof of purchase.

8. Do you ship internationally? Yes, we do. Shipping costs and delivery times vary depending on the destination. Please review our Shipping Policy for more details.

9. How do I contact Customer Service? You can contact Customer Service via email at [email protected] or phone at 509-378-1400. Our team is available Monday to Friday, 9am to 6pm.

10. Do you offer custom living room solutions? Yes, we offer custom living room solutions for some of our products. Please contact Customer Service with your requirements and we will be happy to assist you.